![]() ![]() If the recipient finds the message or confirms it was forwarded, a mail message trace is not needed. Note: If the message was not in the inbox, it may have been moved to another location/folder due to an inbox rule or junk mail filters. If the recipient is a UW-Madison Office 365 user, have them follow the instructions to search their mailbox in Outlook on the web, here: Office 365 (Outlook on the web) - Search for messages and people. Perform a complete search of their mailbox for the message, and to check their local client and server Inbox Rules to make sure they do not have a rule that would have deleted, forwarded, or moved the message outside of their Inbox. ![]() If you find the message in your 'Sent Items' folder and send it again but the recipient still cannot find it, then:.If so, send the message to its intended recipient again a mail message trace is not needed. If you did not receive a Non-Delivery Report, check your 'Sent Items' folder to confirm that you did indeed send the message.If you received a Non-Delivery Report, inspect it for any error message or indication of the sending issue, and proceed to troubleshoot using that information a mail message trace is not needed. Learn more about mail delivery errors in the following document: Office 365 / WiscMail / WiscMail Plus - Understanding SMTP errors. ![]()
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